Shipping & Returns
SHIPPING & DELIVERY POLICY Last updated AUGUST 10, 2024
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping except New Zealand.
ARE THERE OTHER SHIPPING RESTRICTIONS?
Delays may occur depending on supply and stock levels. You will be notified if such instance occurs.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
RETURNS & REFUNDS
- Contact our Customer Support team at contact@pilatesocks.com.au with your order number and reason for return.
- We will provide you with a return authorization and instructions on where to ship the product.
- Once we receive your return and verify its condition, we will process your refund.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. Proofs of damages may be requested to file your refund request. If a proof is not provided, we reserve ourselves the right not to refund.
CANCELLATIONS
Orders can be canceled within 2 hours of placement. If your order has already been shipped, you will need to follow the return process outlined above.