FAQs
Here you’ll find answers to the most common questions about shopping on our site, shipping, returns, and more. If you have a question that’s not answered here, please don’t hesitate to contact us.
Product & Fit
Where are your socks made?
Our socks are designed in Australia and manufactured in China.
How should I wash them? Will they lose grip?
Machine wash cold on a gentle cycle, and air dry. This helps maintain their shape and grip over time. With proper care, your socks will last longer and perform better.
Are the socks unisex?
They are designed to be unisex, but due to the sizing, they may not be a comfortable fit for most men.
What sizes do you offer?
Our socks come in one size that fits most:
EU 35–39 / US Women’s 5–7.
Do people wear them for anything else?
Absolutely. Our socks are popular for yoga, barre, dance, workouts at home or the gym, and even as a non-slip option for everyday wear.
Are they suitable for all types of Pilates?
Yes! Whether you're doing mat Pilates, reformer, barre, or floor-based exercises, we have styles that suit a range of movement practices — even beyond Pilates.
What are the socks made of?
Our socks are made from a breathable, moisture-wicking blend of Spandex, Polyester, and Cotton — designed to keep your feet dry and comfortable throughout your practice.
What makes your Pilates socks different?
We specialise exclusively in grip socks — that’s all we do. With a range of styles including crew, low rise, toe socks, and ballet-style trainer cuts, we offer options to suit your personal style and practice. Our grip patterns vary by style, and we focus on high-quality, breathable materials that offer both comfort and performance.
How can I find more information about a product?
Each product page includes detailed descriptions, sizing, materials, and style notes. If you still have questions, feel free to reach out — we’re happy to help you choose the right style for your practice.
Shipping and Delivery
How long does delivery take?
We use Australia Post. Orders typically arrive in 2–5 business days.
Do you ship internationally?
Not at this stage — we currently ship within Australia & New Zealand only.
Where are you based?
We’re proudly Australian-owned and based in Melbourne.
Do you offer any discounts or promotions?
We occasionally run limited-time offers and new product promotions. The best way to stay updated is to subscribe to our email newsletter or check our website — any special deals will be announced there!
What should I do if my order is delayed?
If your order hasn’t arrived within the expected 2–5 business days, please check your tracking link first (provided in your shipping confirmation email). If it looks stuck or hasn’t updated in a few days, feel free to get in touch with us and we’ll help follow it up with Australia Post.
Returns and Refunds
What is your return policy?
We accept returns within 14 days of purchase. Return postage is at the customer’s expense. Once the item is received and inspected, we’ll process your refund.
Do you offer product warranties?
We don’t offer formal warranties, but if your socks arrive faulty or damaged, please get in touch within 7 days of receiving your order. We'll assess the issue and offer a replacement or refund where appropriate.
How long does it take to receive a refund?
Once we receive and inspect your returned item, refunds are usually processed within 3–5 business days back to your original payment method. We’ll notify you as soon as it's been completed.
How do I start a return?
To return a product, simply email us with your order number and reason for return. We'll provide the return address and instructions. Returns must be made within 14 days of purchase, and the item must be unworn, unwashed, and in original condition. Please note return postage is at your own cost.
Contact Us
Our customer support team is available to assist you with any inquiries about your order, product details, or any query you may have. We’re committed to ensuring your shopping experience is smooth and enjoyable.